customer support steps

What we do. And how.

We create user-focused experiences that result in happier customers and higher conversion rate.

customer support

M&C builds customized teams in Customer Service and Back Office for industry leading startups and modern companies.

Onboarding

You are assigned an onboarding manager who will help to build your team using a detailed project management approach from roadmapping, to recruiting, processes, training and launch!

Sourcing

Our recruiting team combines sourcing and headhunting to interview, test and ultimately curate a custom team, tailor fit to your business.

Training

Our training team will help to facilitate and build training documentation with you, and set a plan for certification with your team members.

Production

Once training certification is complete, your team members are 100% dedicated to you. They are assigned a manager to help ensure work is being done correctly. We begin to measure against KPIs and goals.

Continuous improvement

A CSM is assigned to you to ensure you are happy with our work. They will help to continuously improve, as well as project manage your work and team members.

Growth

Level up production, increase efficiency, improve the bottom line, grow your team!

Call Center Outsourcing

Outsource your call center entirely or during peak hours to reduce waiting time and increase conversion.

–°ustomer Support Services

Virtual receptionists answer or transfer calls, manage orders, set appointments, take messages, handle escalations, provide support.

eCommerce Support

Your support requires scaling, multi-languages, 24/7 coverage. We`ve got your back

Back Office Support

Your office requires scaling, multi-languages, 24/7 coverage. We`ve got your back.

Amazon Customer Support

A solution for those who sell on Amazon and need help with handling requests.

Help Desk Outsourcing

Scale your team faster by outsourcing your help desk team.

Outsources IT-Support

Outsource your IT support to reduce costs and facilitate growth.

Technical Support Outsourcing

Technical support team that expands your in-house team

Live Chat Support Outsourcing

51% of customers believe that your business should be available 24/7.

Social Media Marketing Service

Boost your customer satisfaction rate by customer service outsourcing for your social media accounts.

eCommerce Support

Your support requires scaling, multi-languages, 24/7 coverage. We`ve got your back

Back Office Support

Your office requires scaling, multi-languages, 24/7 coverage. We`ve got your back.

Amazon Customer Support

A solution for those who sell on Amazon and need help with handling requests.

Technical Support Outsourcing

Technical support team that expands your in-house team

Live Chat Support Outsourcing

51% of customers believe that your business should be available 24/7.

Social Media Marketing Service

Boost your customer satisfaction rate by customer service outsourcing for your social media accounts.

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Package

Best variant for small business

starting at only
999.99$
299.99$

Discount